Designing around Technical Limitations

Design conversations usually start with the ideal solution. A smooth workflow. A simple interface. Everything connected and reacting instantly. Real product work is rarely that clean. While working on an enterprise tool, I ran into a situation where a missing API forced me to rethink a small but important part of the interface. When the original interaction depended on something …

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The Best User Guide Is the One Users Never Need

While designing an enterprise tool, I added a small section for documentation. A standard user guide area. Most enterprise products include this kind because they expect users to eventually need instructions. During a product demo, I pointed it out. The response was immediate. “Oh… we didn’t know that was there.” At first, it sounded like a problem. Documentation that nobody …

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Balancing Security and UX

Quick background behind this post. I had recently signed up to this app and frequently made use of it for international transactions. The transfer process was quite seamless and delivery time was quite impressive! But the process of getting into the app appeared to be a hurdle. On the one hand, I understand why the app implemented this security measure. …

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Why Your High Uninstall Rate Might Be Your Biggest Win

In the world of business, there’s no denying that data is king. From analyzing user behavior to predicting market trends, data can help companies make better decisions and stay ahead of the competition. Typically, a high number of uninstalls is perceived negatively. This is because if users are uninstalling your application, it implies that they are not utilizing it, and …

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5 steps to conduct user research that gets results

As a product designer, user research is essential to creating products that meet both user and business needs. But what does it actually take to conduct user research that gets results? In this blog post, I’ll share my top tips for conducting user research that will help you understand your users’ needs, identify problems, and come up with solutions that …

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